This is the comprehensive description of Samanage. Acquire a short idea of its distinctive functions and Fantastic Advantages.
Samanage not only offers total ITIL-Prepared IT assistance desk and asset management capabilities, but matches these with dependable customer service. The computer software is on a regular basis upgraded to deal with present-day sector requires, rendering it one of many benchmarks for the newest progress in their market.
This presents firms A great deal agility to scale their support infrastructure as business enterprise expands or contracts. The seller supplies a quotation determined by the amount of guidance agents and asset products. No matter whether you've got five or 500 brokers, your pricing strategy is often tailored to match your IT operational scale.
The sole disadvantage is once you don’t want A few of these functions, your services desk might be carrying unnecessary baggage and value. Mind that Samanage is ITIL-compliant; should you’re not gunning for rigorous standards or when you’re a small or medium participant, Make sure you be apparent regarding your particular needs throughout price quotation in order to avoid purchasing unused further characteristics.
We talked to Doron Gordon, founder & CEO of Samanage, and asked him a few concerns that we hope reveal a little more about Samanage like a application and its position in supporting your operate.
“IT departments progressively locate them selves at the middle of personnel services and digital business enterprise transformation. Since it leaders pursue new systems to transform their company, they may have the chance to mature the position of service administration from an IT aid desk to clever worker company management across all departments,” explained Doron Gordon, Founder & CEO, Samanage.
There is also some thing Samanage phone calls "possibility detection." This isn't a stability Device continuously looking for code holes or electronic invaders, even so. Fairly, It is determined by the info Samanage gathers as being a helpdesk and asset management Device in which it makes use of that facts to monitor very best procedures, expiring licenses, and related facts that might compromise your IT Business from a monetary or agreement viewpoint.
There’s nothing at all exclusive with regard to the Knowledge Base–lookup, tags, edit, documentation are all typical attributes–except to claim that it’s backed by a trustworthy ITIL-compliant backend.
The agent’s title is automatically crammed in, whilst he / she assigns the title, quick description, and recipient. The agent may decide on the category or subcategory, the last being exceptional to Samanage as far as We all know.
A further far more granular spot the place Samanage stands out from the crowd is in its Dashboard and the assortment of reviews that it generates. On login, the Dashboard is the place consumers are automatically put and even though its intended to deliver end users with instant Perception into what's Samanaga going on across the organization, I discovered it a tad perplexing to employ out-of-the-box. You can find a staggering number of metrics, graphs, and critical efficiency indicators (KPIs) Within this perspective, almost certainly excess of any solitary role demands.
In a new SolarWinds survey, IT pros indicated that Charge (76%) and ease of use (eighty four%) were being the important, driving things in the selection of an ITSM supplying.3 This supports the need to get a SolarWinds approach to ITSM – effective, reasonably priced, and convenient to use goods designed to solve problems just how that IT execs want them solved.
Gordon cited two value propositions of Samanage. First, he stated it lets providers of all dimensions to provide outstanding IT assist by streamlining processes, acquiring greater visibility throughout IT functions, and agility to scale their service desk. “It’s the one Enterprise Company Administration program that provides a platform to reimagine how IT can deliver value for the Corporation,” Gordon mentioned.
“Will be the Computer plugged?” It truly is tech assist’s most hated matter: the mundane responsibilities of consistently addressing the same difficulty or troubles that could be fastened using, nicely, typical sense. IT should concentrate on genuine not trivial issues, like server crashes or method bugs.
You’ll have the capacity to read more about the very best options of Samanage later Within this assessment. You can find also a section devoted to our interview with the corporate’s CEO who answered a handful of of our questions linked to the application’s usability and long run designs for its development.